Privacy Policy

1. Information We Collect

A. Information You Provide

We may collect:

• Personal details: Name, mobile number, email (if provided)
• Booking details: Travel route, boarding/dropping points, journey date, seat selection, passenger details (as required for ticketing)
• Support messages: Calls, WhatsApp/chat messages, complaints, feedback

B. Payment Information

Payments are processed through secure payment gateways. We may receive payment status and transaction reference IDs, but we do not store full card details, CVV, or UPI PIN.

C. Device & App Information

• Device model, OS version, app version
• IP address, device identifiers (as permitted)
• Log data (crash reports, performance, diagnostics)

D. Location (Optional)

If you allow location permission, we may use approximate location to:

• Show nearby boarding points / service availability

You can disable location permissions anytime in your phone settings.

2. How We Use Your Information

We use collected information to:

• Create and manage your account (if applicable)
• Search routes, check availability, and confirm tickets
• Send booking updates via SMS/WhatsApp/email (where applicable)
• Provide customer support and dispute resolution
• Prevent fraud, abuse, and unauthorized use
• Improve service quality, app performance, and user experience
• Comply with legal obligations and ticketing requirements

3. Sharing of Information

We do not sell your personal data. We may share limited information only when necessary:

A. Bus Operators / Partners

Passenger and booking details may be shared with bus operators to:

• Confirm seat and issue tickets
• Manage boarding verification and trip operations

B. Payment Gateways

Transaction data is shared with payment providers to complete payments securely.

C. Service Providers

We may use trusted service providers for:

• SMS/WhatsApp notifications
• Analytics and crash reporting
• Customer support tools

They are required to protect your information.

D. Legal Requirements

We may disclose information if required by law, court order, or government request.

4. Data Retention

We keep information only as long as needed for:

• Ticket booking history and support
• Legal, tax, and accounting compliance

After that, we securely delete or anonymize it.

5. Security

We use reasonable security measures to protect your data, such as:

• Secure server and access controls
• Encrypted connections where applicable

However, no system is 100% secure. Please protect your OTPs/passwords and avoid sharing them.

6. Your Rights & Choices

You can:

• Review and update basic profile information (if available)
• Request account deletion (subject to legal retention needs)
• Disable permissions (location, notifications) from phone settings

To request data deletion or corrections, contact us using the details below.

7. Children’s Privacy

GoBus is not intended for children under 13. We do not knowingly collect data from children.

8. Third-Party Links

GoBus may contain links to third-party websites/services (operators, payments). Their privacy practices are governed by their own policies.

9. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted in the app/website with a revised effective date.

10. Contact Us

For privacy questions, complaints, or data requests:

GoBus Support (North East India Service)
Powered by Kangleicha IT Solution, Manipur

Phone/WhatsApp: __________
Email: __________
Address (optional): __________